We are migrating to a new Mantis installation and I was wondering if anyone wanted to share any ideas on how to implement this feature? We have certain groups of reporting users who work very closely together, and it would be brilliant if they could automatically monitor the tickets of their colleagues. Ideally a situation where when user x logs a ticket, users y,z and w are automatically monitoring it and when user b logs an ticket, users a, c and d are automatically monitoring it.
Is this possible with plugins or some hacky method? If not, how would you go about implementing it?
Any help will be apprecited.
I didn't find the right solution from the Internet.